At Home Massage Dubai, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our team, or book a home massage service anywhere in Dubai.
We collect only the information necessary to confirm appointments, dispatch therapists, process payments, communicate with clients, and improve our services. Your personal information is handled responsibly and is never sold, rented, or shared with third parties for marketing purposes.
By using our website or booking our services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.
Information We Collect
To provide a safe, reliable, and efficient home massage experience, we may collect the following information during the booking process or while using our website:
Personal Information
- Full name
- Mobile or WhatsApp number
- Email address (if provided)
- Complete service address
- Villa number, apartment number, hotel name, and room number (where applicable)
- Preferred massage service
- Preferred appointment date and time
- Special booking instructions provided by the customer
Payment Information
For online payments, transactions are processed through secure payment providers. We do not store your debit card, credit card, or banking credentials on our servers. Cash payments are also accepted according to our booking policy.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Website usage data
- Cookies and similar tracking technologies
This information helps us improve website performance, security, and user experience.
How We Use Your Information
We use the information we collect to deliver a professional, secure, and efficient home massage service throughout Dubai. Your information may be used to:
- Confirm and manage your booking
- Assign the nearest available therapist
- Contact you regarding your appointment
- Process and verify payments
- Respond to customer enquiries and support requests
- Improve our website, services, and customer experience
- Prevent fraud and unauthorized activities
- Comply with applicable legal obligations
We only collect information that is necessary to provide our services effectively.
Booking & Communication
When you book a massage through our website, WhatsApp, or phone, we use your contact details to confirm your appointment, share therapist arrival updates, respond to enquiries, and provide customer support.
If you have agreed to receive promotional messages, we may occasionally send information about special offers or new services. You can opt out of these communications at any time.
Location Information
As a home massage provider, we require your service location to complete your booking. Your address, hotel details, apartment number, villa number, room number, or shared live location are used only to help our therapist reach you and complete the scheduled appointment.
Your location information is never shared with unrelated third parties.
Payment Information
We accept both cash and secure online payments. Online transactions are processed through trusted payment providers using secure technology.
We do not store or have direct access to your complete debit card, credit card, or banking information.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve browsing performance and understand how visitors use our website.
Cookies may help us:
- Improve website functionality
- Remember user preferences
- Measure website performance
- Analyze visitor behavior
- Enhance website security
We may also use analytics tools to better understand website traffic and improve user experience.
Information Sharing
Your privacy is important to us. We never sell, rent, or trade your personal information.
Your information may only be shared when necessary with:
- The assigned massage therapist to complete your appointment
- Trusted payment service providers for payment processing
- Technology providers supporting our website or booking system
- Government or legal authorities when required by applicable law
All service providers are expected to maintain the confidentiality of your information.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although no online system can guarantee absolute security, we continuously work to safeguard the information you provide through our website and booking channels.
Data Retention
We retain your personal information only for as long as necessary to manage bookings, provide customer support, maintain business records, resolve disputes, and comply with legal obligations.
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent for marketing communications
- Request updates to your personal details
To exercise any of these rights, please contact our support team.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, or website functionality. Any updates will be published on this page with the revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team.
Home Massage Dubai
- Phone: +971 50 357 8416
- WhatsApp: +971 50 357 8416
- Email: info@homemassagedubai.io
- Website: https://homemassagedubai.io/
We are committed to protecting your privacy while providing a safe, professional, and reliable home massage experience across Dubai.